The VETS' Safe and Clean Commitment

The VETS is looking forward to your safe return. Since you were last here our masked and vaccinated staff have been working diligently to ensure that your return to The VETS will be safe and welcoming. We have enhanced our air handling and filtration, incorporated new sanitation technologies, and have reduced all touchpoints including initiating mobile ticketing and self-scanning ticket kiosks.

The VETS will be operating at 100% capacity as such all patrons and staff must wear a mask at all times except while actively eating or drinking.

Effective immediately and until further notice all patrons will be required to show proof of vaccination when attending a performance. For those with exceptions, a proof of negative COVID 19 test will be required.

These protocols are in conjunction with venues and arts groups across Rhode Island and the country. These polices are under constant review and will be updated accordingly.  


Vaccination Policy

All Patrons, aged 12 and over, attending a performance at The VETS will need to be Fully Vaccinated (as defined below) with an FDA or WHO authorized vaccine. Evidence of the vaccination will be required at the time of entry.

“Fully vaccinated” means on the day of the performance a patron is:

  • at least 14 days after their second dose of an FDA or WHO approved two dose COVID-19 vaccine

OR

  • at least 14 days after their single dose of an FDA or WHO approved single dose COVID-19 vaccine

Proof of vaccination

Proof of Vaccination must come directly from the healthcare provider that performed the vaccination. Patrons may display proof on a smartphone or present a physical copy.

The only exceptions are:

  • Patrons under the age of 12, who must be accompanied by an adult that meets our Theatres’ vaccination requirements

OR

  • Patrons who need reasonable accommodations due to a medical exception or a sincerely held religious belief

Patrons who are not able to be vaccinated for one of the reasons listed above must provide proof of ONE of the following instead of evidence of vaccination:

  • Negative COVID-19 PCR test performed by a medical provider within 72 hours of the performance start time.  The test results must clearly show the date and time of the test

OR

  • Negative COVID-19 rapid antigen test taken within 6 hours of the performance start time.  The test results must clearly show the date and time of the test.  This test may be performed by a medical professional or by using an over-the-counter testing kit

Together with the proof of vaccination

  • Guests 18 years or older must also present a government-issued photo ID such as a driver’s license or passport
  • Guests 12-18 may use a government-issued ID or school ID
  • Guests under 12 do not require ID, but must be accompanied by an adult who meets the above requirements

Guests under the age of 12 are not required to provide a negative COVID-19 test, but must be accompanied by an adult who meeds the requirements above. Guests aged 2 and over are required to wear a mask at all times when in the building (unless actively eating or drinking).

Entry will be denied for guests who do not provide the documentation as required above.


What We Are Doing To Keep You Safe

Mask Policy

Masks are required for all patrons, regardless of vaccination status.  Masks must be worn at all times while inside except when actively eating or drinking. All masks must completely cover the nose and mouth and comply with the CDC guidelines for acceptable face coverings.

Air Quality

The VETS has Installed MERV-13 filters and established enhanced outside air exchange protocols to provide greater amounts of fresh air from its air handling system.  

Cleanliness

Through our partnerships with Clorox, increased janitorial protocols have been implemented across all areas of the building, focusing on increased cleaning and sanitizing with specific emphasis on high touchpoints and frequency utilizing the latest in Clorox Total 360 Electrostatic Technology.

Contactless Amenities

  • No Touch Ticket Scanning Kiosks have been installed to allow patrons to scan their own tickets upon entry.  
  • Touchless Purell hand sanitizer dispensers have been installed throughout the  venue.
  • In our restrooms, we have installed automated flush devices for our toilets and urinals as well as touchless Purell soap and paper towel dispensers.

Concessions

Concessions will be available and new contactless payment options are available including Apple Pay. Guests may lower their mask only while actively eating or drinking.

clorox-pro.png purell.png


Enhanced Health And Safety Through GBAC STAR™ Accreditation.

gbac-cert-200x100.png

The VETS has achieved GBAC STAR™ facility accreditation from the Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, a Division of ISSA - The Worldwide Cleaning Industry Association, to prevent and respond to outbreaks through strict cleaning, disinfection and infectious disease prevention protocols. 

The VETS is committed to providing the safest environment possible. If you have any questions, please Contact Us.

 Thank you for joining us. We look forward to seeing you soon!


Know before you go!

What to expect when entering The VETS.


Frequently Asked Questions

Q: Why are you doing this when Government isn’t mandating this decision?

A: Theatres across Rhode Island and the Country were the first to close and remain the last to reopen. Over the last 17 months an association of venue leaders from across the country have worked together with top medical professionals to learn how to live in this new environment with the Virus. By working together this group created a path to do just that and to bring you, our audiences back safely.

Q: What documents do I need to bring with me to the theatre?

A: Proof of Vaccine, it can be your official card or a photo or copy of your vaccine card along with a photo ID. If you are unable to vaccinate (this includes accommodations for children under 12 and people with a medical condition or closely held religious belief that prevents vaccination.) then you must provide proof of a negative COVID-19 PCR test taken within 72 hours of the performance start time, or a negative COVID-19 antigen test taken within 6 hours of the performance start time.

Q: How long will these protocol/policies be in place?

A: These policies are effective immediately and until further notice. The VETS COVID protocol may change, be extended, or be relaxed, without notice, as we continue to evaluate all protocols, informed by science, and conforming to all Federal, State, and local requirements. This protocol will follow changing rules and guidelines as they evolve for the safety of our patrons.

Q: Where can I get my test done?

A: There are many testing centers across Rhode Island including CVS and Walgreens. Visit https://covid.ri.gov/testing for the location nearest you.

Q: What’s the difference between COVID tests?

A: COVID-19 PCR test taken within 72 hours of the performance start time (and takes 24 hours to receive results), and a negative COVID-19 antigen test taken within 6 hours of the performance start time (is known as a rapid results test as you should have results within 15 minutes).

Q: I’ve had COVID. Do I still need to be tested or obtain a vaccine?

A: Proof of Vaccine or COVID-19 Negative Test results are always required.

Q: Can I get a refund if I test positive or I choose not to be vaccinated or tested?

A: Please email [email protected] or call 401-421-2787 in advance of your performance date and we will do everything we can to exchange your tickets for a future date or provide a refund if necessary.

Q: What do I do if I lost my vaccination card?

A: Check your point of immunization; however, a photo of your immunization card or copy of the card is also accepted.

Q: Will there be food and drink in the theatres?

A: Food & Drinks will be available and the only time you may lower your mask is while actively eating or drinking.

Q: Will children need to have an ID?

A: No. patrons 12 and under will not be asked for ID but will still need to present their negative test.